Returns

Online Purchases

We promise to offer you an exchange or credit note on any item purchased online that you are not completely happy with when you return it to us in saleable condition by post within 14 days of receipt, or to our shop in Cockfosters within 14 days of receipt. You can either exchange your item or receive a credit note to be used online or instore.

For hygiene reasons, we cannot offer refunds on underwear, swimwear, cosmetic products or perfume.

Please also note that items must be returned with all the original tags packaging. Any shoes returned to Coco Ivy must not be worn, and must be returned in their original box.

Sale Items Refund Policy

Sale items are non refundable, however they can be exchanged in store within 14 days of receipt.

All items must be returned with all the original tags and packaging intact. Any shoes returned must not be worn, and must be returned in their original box.

Shipping Charges

Shipping charges are non refundable by Coco Ivy.

In Store Customer Exchange Policy

Coco Ivy is pleased to offer an exchange or credit note for the full original retail value for unwanted goods when returned within 14 days.

No returns will be accepted after this period. Sale items will not be exchanged or refunded. Receipt required as proof of purchase.

This does not affect your statutory rights